General Terms and Conditions Yarrah Organic Petfood Website

Who is Yarrah Organic Petfood?

The website https://www.yarrah.com (including subdomains) ("Website") and the products on the Website are offered by Premium Petfood Brands B.V. KVK-nummer 08145768 en BTW-nummer NL815985216B01 (“PPB”).

Concepts explained

PPB: legal entity that markets the Yarrah Organic Petfood products
Yarrah Organic Petfood: brand name of PPB
Website: the Yarrah Organic Petfood website at https://www.yarrah.com, including sub domains.
Agreement: every agreement between PPB and you as a consumer, of which the general terms and conditions form a part in their entirety.
Reflection period: the period you have to exercise the right of withdrawal.
Right of withdrawal: the option for you, the consumer, to cancel the distance contract within the cooling-off period

When do these general terms and conditions apply?

These general terms and conditions ("General Terms") consist of three parts: the terms of sale applicable to offers and your purchase of products through the Website ("Sales Terms"), the terms of use applicable to your use of the Website ("Conditions of Use"), and a general section containing terms and conditions applicable to both the offers and your purchases through the Website and your use of the Website.

These Terms and Conditions are available at https://www.yarrah.com/en/general-terms-and-conditions/. Please ensure that you read these Terms and Conditions carefully before using the Website or placing an order and entering into an agreement with us. We recommend that you save or print these terms and conditions for future reference. Click here to download these Terms and Conditions as a pdf document.

Where "we", "us", "our" or "our" is used in these Terms and Conditions, it refers to PPB, including any parent and subsidiary companies, branches or affiliates owned or controlled by PPB.

Terms of sale

When do these Terms of Sale apply?

These are the terms and conditions that apply to all offers made by Yarrah Organic Petfood on the Website and to all contracts entered into by you with PPB through the Website. By using the Website and placing an order through the Website, you confirm that you have read and accept these Terms of Sale. Where "you" or "your" is used in these Terms of Sale, it refers to the user of the Website or any natural or legal person who is or will be in a contractual relationship of any kind with PPB.

How does an agreement between you and PPB come about?

The Yarrah Organic Petfood site offers organic products for dogs and cats. Offers or quotations constitute an invitation to you to make an offer. PPB is not bound by this. When you place an order, this is an offer to us to buy a product. Always check your order details for completeness and accuracy. Before a contract is actually concluded, an order must first be accepted by us. After you place an order on our site, you will therefore receive an order confirmation of your order from us to the e-mail address you provided within 24 hours of us receiving your order in good order. Only after you have received this order confirmation will the contract between you and PPB be established. PPB's electronic files shall, to the extent permitted by law, constitute a presumption of evidence. Offers are valid while stocks last. If the product ordered cannot be delivered, you will be notified and your order will not be processed.

The order only covers the products mentioned in the order confirmation. We are not obliged to deliver products that have been ordered but are not mentioned in the order confirmation.

The images and the information relating to the products on the Website are, as far as possible, a true representation of the products on offer. Nevertheless, the products delivered may differ slightly from the way they are shown on the Website. No rights can be derived from this and minor deviations cannot in principle be grounds for compensation and/or dissolution.

About the Over-to-Organic package

On our Website, we indicate that you may order one (1) Over-to-Organic package per household. If you have several pets with different needs, contact our customer service. If we suspect that you have ordered multiple Over-to-Organic packages for the same animal, we will send you an email alert. Is this warning not justified and do you really have multiple dogs or cats? Then object by responding directly to the warning e-mail. If - in PPB's own assessment - the warning is justified and you do subsequently order one or more Over-to-Organic packs again, you will receive a bill for the actual cost of the Over-to-Organic pack (this is the selling price of the individual products in the Over-to-Organic pack plus the shipping costs, minus the current selling price of the Over-to-Organic pack).

About our prices

At the time you place an order, you will owe the price as currently displayed on the Website. Prices may change, for example due to changes in VAT rates. These price changes do not affect orders that have already been placed.

The prices on our Website include VAT. If shipping costs are charged, they are not included in the prices and will be stated in a clear and timely manner in the ordering process. These costs are listed separately on the order page.

Prices and other information about products on our Website are provided subject to possible programming and typing errors. PPB is not obliged to supply ordered products at prices or on the basis of information containing such obvious errors.

What payment options are available?

You can pay for your orders online using iDeal, PayPal, credit card (MasterCard and Visa), Bancontact / MisterCash, Giropay, Sepa transfer, Apple Pay and Google Pay. If errors in payment details provided or mentioned are discovered, they must be reported immediately by telephone (+31 (0) 341 43 98 50) or e-mail (info@yarrah.com).

If a payment method is chosen by credit or debit card, the terms and conditions of the relevant card issuer shall apply. PPB is not a party to the relationship between you and your card issuer.

About the delivery of our products

Orders placed via our Website are processed with the utmost care. Delivery of orders will be made to the address you provide in the ordering process. We aim to process orders placed before 8pm on the same day and deliver to the specified delivery address in the Netherlands within 1 working day. For deliveries to other countries within the EU, delivery may take longer and we try to deliver the order within 3 - 5 working days. The delivery times stated on the Website are indicative only and do not constitute a deadline. Delivery is made via DHL, PostNL, Bpost, La Poste, DPD, UPS or FedEx, unless otherwise agreed. We do not deliver parcels to PO boxes or collection points. After an order has been placed, you will receive a track & trace code, allowing you to track your package. The risk of damage and/or loss of products lies with PPB, until the moment of delivery to the specified delivery address and at that moment passes to you.

If an order cannot be fulfilled or only partially fulfilled, you will be notified by e-mail within 5 working days of placing the order. In that case, you have the right to cancel the agreement without cost. It is also possible to resend the ordered products. After cancellation, PPB will refund the amount you paid immediately.

When and how can I return a product?

You are obliged to carefully inspect the ordered products (or have them inspected) immediately upon receipt. You can return a product within 14 days of discovering a defect and you will be refunded the purchase price and shipping costs if the product ordered does not comply with the agreement and repair or replacement of the product is not possible or cannot be demanded from PPB.

If you are a consumer and you have ordered products through the Website, you have the right to cancel your agreement with PPB within 14 days after delivery of the relevant product (cooling-off period) without giving a reason (right of withdrawal). Before returning the product to us, please send an e-mail to (info@yarrah.com with the completed cancellation form or with the unambiguous notification that you want to return the product. You will receive confirmation from us on your notification to return the product. Although you are not required to provide a reason, we would like to hear why a product is being returned. This helps us to further improve our products and services.

You have 14 days from the day following the notice of withdrawal to return the product to us. Only the direct costs for the return shipment are at your cost and depend on carrier and location. You do not have to pay these costs yourself if the product contains objects which are not supposed to have been shipped with the product, the product is spoilt, the wrong product was delivered, there is serious damage to the product upon delivery and if the product is past its usable date.

Return address:
Yarrah Organic Petfood
Zeelandhaven 6
3433 PL Nieuwegein

We ask you to handle the product and packaging carefully during the cooling-off period. The product may only be unpacked or used to the extent necessary to establish the nature, characteristics and functioning of the product. The premise here is that you are allowed to use and check the product as you would be allowed to do in a physical shop. If your handling of the product continues, you will be liable for the resulting decrease in value of the product.

The amount paid by you for the returned product, including shipping costs, will be refunded as soon as possible. This is done at the latest within 14 days of the cancellation of the contract and in the same way as the product was paid for when ordered, unless otherwise stipulated. We may wait until we have received the product or until you prove that you have returned the product, whichever is earlier before issuing a refund. If a more expensive method of delivery than the cheapest standard delivery was chosen for the return shipment, PPB does not have to refund the additional costs for the more expensive method.

The right of withdrawal does not apply to products that spoil quickly or have a limited shelf life and products that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery.

If you exercise the right of withdrawal, all additional agreements will be dissolved by operation of law.

Retention of title

Ownership of the products, notwithstanding the actual delivery, shall pass to you after you have paid in full all that you owe in respect of any agreement with PPB, including payment of interest and costs, also of earlier or later deliveries. You may not charge, sell, resell, alienate or otherwise encumber the products before ownership has passed.

Compliance with contract and warranty

We ensure that our products comply with the agreement and the specifications stated in the offer (subject to minor deviations and obvious errors). In addition, we guarantee that the products meet the reasonable quality requirements and/or usability in accordance with existing legal provisions and/or government regulations on the date the agreement was concluded. The products on our Website are otherwise offered without any warranty or claim of accuracy. Yarrah takes the greatest care to ensure the quality of the products it sells and always checks the quality of the ingredients as closely as possible. Yet we cannot accept liability for that, to the extent permitted by law; that lies with the suppliers of those ingredients.

Yarrah subscription service

Automatic ordering via the Yarrah subscription service
As a registered Yarrah Organic Petfood customer, you can indicate during the ordering process on the website that you want to receive certain items through the Yarrah subscription service. The Yarrah subscription service allows you as a registered customer to automatically and at regular intervals repeatedly order Yarrah products eligible for the subscription service, without having to manually order or enter them yourself each time. For the automatic repeat order, you can choose delivery frequencies from a minimum of every two (2) weeks to a maximum of every 3 (three) months. If items are excluded from the subscription service, there is no possibility to specify a frequency for the repeat order on the product detail page.

The subscription discount is calculated over webshop price valid at the time of shipment. If a temporarily lower price applies, for example in case of a promotion, the subscription discount will be calculated over the lower price. When the price reduction period is over, the subscription discount will be calculated over the regular price of the product again.

The Yarrah subscription service is an additional, free of charge service offered by PPB for automatic and periodic ordering. There are no costs associated with the subscription itself and you only have to pay the (discounted) price of the products included in each of your orders each time. Each automated order within the subscription service constitutes a separate and one-off purchase of products. These purchases are always subject to our Terms of Sale. In accordance with our Terms of Sale, each automated order as part of the Yarrah subscription service constitutes a binding offer to PPB to enter into a purchase agreement for the product(s) ordered. Before a purchase agreement with PPB is actually concluded, the individual (automated) order must first be accepted by us. You will therefore always receive an order confirmation from us within 24 hours after placing each automatic order at the e-mail address you have provided with regard to that specific order. Only after you have received this order confirmation will the purchase agreement between you and PPB in relation to those products be concluded. If you do not receive this order confirmation within five (5) working days after the automatic order has been placed, no purchase agreement with PPB will be established in relation to those ordered products. Each automatic order only relates to the products mentioned in the relevant order confirmation. Products ordered (automatically), but not mentioned in the relevant order confirmation, we are not obliged to deliver.

Discount prices within the Yarrah subscription service
PPB provides on products ordered automatically within the Yarrah subscription service a discount on the sales price as it is stated on the Website at the time the automatic orders are placed within the Yarrah subscription service with the ordered products.

Information on the discount percentage to be applied can be found on the product page of the products where a subscription is possible. The discount percentage applied within the Yarrah subscription service is the discount percentage applicable at the time the subscription is concluded.

PPB reserves the right to adjust the discounts. If the discount percentage is adjusted, customers will be informed 1 month before the change . As a subscriber, you can cancel or pause the subscription at any time.

Availability of items within the Yarrah subscription service
If automatically ordered products cannot be delivered, you will be notified in advance by email and the order for those products will not be processed.

Term, Changes and Termination of subscription
The Yarrah subscription service does not have a fixed term and ends when you discontinue the Yarrah subscription service. You may discontinue, pause or change the Yarrah subscription service at any time via your customer account or by sending an email to info@yarrah.com. A discontinuation, pause or change will apply from your next order within the Yarrah subscription service, provided that you make or communicate this discontinuation, pause or change no later than 5 days prior to dispatch of the relevant order. You can change the frequency of delivery within the Yarrah subscription service via your account (from a minimum of every two (2) weeks to a maximum of every 3 (three) months).

PPB may amend these subscription terms and the Terms of Sale at any time by amending and publishing the amended terms on the Website. If you have signed up for the Yarrah subscription service, you will be notified of any changes to the Terms of Sale, including these subscription terms, within a reasonable period of time in advance.

By continuing to participate in our subscription service, the customer agrees to these changes. If you do not agree to any changes in these subscription terms or the Terms of Sale, you may cancel the Yarrah subscription service.

You will be notified in advance via email of any material change to the products you repeatedly order through the Yarrah subscription service, or our offer thereof. If you do not agree with any such change, you may cancel or change your subscription to those products.

Returning products
Also for products you have ordered within the Yarrah subscription service, you have the right to cancel the purchase agreement without giving reasons within 14 days after delivery of the products concerned (right of withdrawal), as described above under When and how can I return a product?

Payment methods within the Yarrah subscription service
The items ordered within our subscription service can be paid exclusively via recurring credit card payment.

Your credit card details will be kept by us for as long as your subscription runs. The amount of your order will be charged on the date the order is shipped. You can change your credit card details in your account at any time. If your credit card expires, we will send you an e-mail to update your credit card details. If you do not update these details, or more generally, if a payment is refused for any reason, your subscription will be suspended.

Terms of use

When do these terms of use apply?

These are the terms and conditions that apply to your use of the Website and any associated online services provided by PPB related to the Yarrah Organic Petfood brand. By using the Website, you confirm that you have read and accept these Terms of Use. If you do not agree to these Terms of Use, you should not use the Website. By using the Website, you confirm that you are 18 years or older or have permission from your parent or legal representative to use the Website. Whenever "you" or "your" is used in these Terms of Use, it refers to the user of the Website.

We may change our Website

We may update, update and improve our Website from time to time due to, for example, changes in our products, the needs of our users and bug fixes. We will try to give you reasonable notice of significant changes.

We may discontinue our Website

Our Website is provided free of charge.

To the extent permitted under applicable law, we do not warrant that our Website, or its content, will always be available or on an uninterrupted basis. For business and operational reasons, we may discontinue or limit the availability of our Website or your account in whole or in part, permanently or temporarily, without any obligation to pay compensation or damages. We will try to give you reasonable notice of any discontinuation or unavailability of the Website.

You are responsible for ensuring that all persons who access our Website through your internet connection are aware of, and comply with, these Terms of Use and other applicable terms and conditions.

Our Website is intended for users in Europe only

This Website, its content and any services provided in connection therewith are directed at and intended for use only by persons located in Europe (each a Permitted Territory). By continuing to visit, view or use this Website and all related content and services, you hereby warrant and represent that you are in a Permitted Territory. If you are not in a Permitted Territory, you must immediately stop using this Website and all related content and services. We do not warrant that the content available on or through our Website is appropriate for use or available in other locations.

Keep your account details safe

To use the Website, you can create an account using your name and e-mail address. Your account is for personal use only. If you choose or are assigned a user identification code, password or other information as part of our security procedures, you must keep this information confidential. You may not disclose your account and security details to third parties or allow a third party to use your account.

We reserve the right to disable any user identification code or password chosen by you or assigned by us at any time if, in our reasonable judgment, you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that someone else is aware of your user ID or password or is using your account unauthorised, you must notify us immediately at info@yarrah.com. You are responsible for all activities taking place under your account. You are also responsible for ensuring that the details you enter on the Website and in your account are correct and complete and PPB has no responsibility in this respect.

How you may use the content on our Website

We are the owner or the licensee of all intellectual property rights relating to our Website and to the content published on it. Intellectual property rights means patent, copyright, trademark, design and model rights and/or other (intellectual property) rights, including sui generis rights to databases or other products, as well as technical and/or commercial know-how, methods and concepts, whether patentable or not. All such rights are expressly reserved.

For personal use only, you may print one copy and download extracts from any page of our Website and you may point others within your organisation to the content uploaded on our Website.

You may not modify the paper or digital copies of the content you have printed or downloaded in any way and you may not use the illustrations, photographs, video or audio clips or other graphics separately from the accompanying text or remove or alter any logos, brand names, disclaimers, warnings, copyrights or other proprietary notices. You may not use any part of the content of our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

Our status (and that of any identified contributors) as authors of content on our Website must always be stated (except when the content is posted by users).

Any other use of the content of our Website is not permitted without PPB's written consent, unless otherwise stipulated in regulations of mandatory law (such as right to quote) or if otherwise indicated for specific content.

If you print, copy, download, share or repost any part of our Website in breach of these Terms of Use, we will immediately revoke your right to use our Website and you must, at our choice, return or destroy any copies of the content you have made.

No text or data mining or web scraping

You must not conduct, facilitate, permit or allow any text or data mining or web scraping in relation to our Website or any service provided through or in connection with our Website. This includes the use (or allowing, permitting or attempting to use) of:

• any "robot", "bot", "spider", "scraper" or other automated device, programme, tool, algorithm, code, process or methodology to access, copy, control or republish any part of the Website or any data, content, information or services accessed by the same means.
• any automated analysis technique aimed at analysing text and data in digital form to generate information that includes, but is not limited to, patterns, trends and correlations.

The above should be regarded as expressly reserving our (copyright) rights in this regard, including the application of Article 4(3) of the Copyright in the Digital Single Market Directive ((EU) 2019/790).

This provision does not apply to the extent (but only to the extent) that we are unable to contractually exclude or limit activities related to text or data mining or web scrapping under laws applicable to us.

Do not rely on the information on this Website

The content of our Website is for general information purposes only. It is not meant as advice you should rely on. You should seek professional or specialist advice before taking or refraining from taking any action based on the contents of our Website.

While we make every effort to keep the content of our site up-to-date, we cannot guarantee that the content of our Website is accurate, complete or current. We are not liable for damages that may (in)directly result from the use or inability to use the Website or information published on the Website. There is no guarantee that the information on the Website is constantly available, nor that it is up-to-date or free of errors. The information on the Website is regularly supplemented and/or updated. Use of the Website is entirely at your own risk.

We are not responsible for websites we link to

Where our Website contains links to other third-party websites and resources, these links are provided for information purposes only. Such links should not be construed as approval by us of those linked websites or information you may find there.

We have no control over the content of those websites or resources, and PPB is not responsible for the content of any third-party websites, resources or services to which we link.

User-generated content is not approved by us

This Website may contain information and content uploaded by other users of the Website, including on social media pages, video sharing websites, online bulletin boards/forums and chat rooms. This information and content has not been reviewed or approved by us. The opinions of other users on our Website do not reflect our opinion or values.

How to make a complaint or report about content

If you are aware of content that may consist of or relate to child sexual abuse or sexual exploitation or have a complaint regarding other content, please contact us immediately at info@yarrah.com.

Our responsibility for any loss or damage suffered by you

For consumers and business users:

• We do not exclude or limit our liability to you in any way where this would be contrary to law. This includes liability to the extent of wilful intent or deliberate recklessness on the part of PPB, damages resulting from personal injury, death or property damage caused by defective products, for the supply of which we, our employees, agents or subcontractors are legally responsible, fraud or fraudulent misrepresentation and any other liability which cannot be excluded or limited under applicable law.
• Liability arising from the supply of products to you is subject to other limitations and exclusions of liability, which are set out in the Terms of Sale.

For business users:
We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or its contents.

We shall not be liable for any loss or damage, whether caused by breach of contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising out of or in connection with:

• use of, or inability to use, our Website;
• use or reliance on the content of our Website;

In particular, we are not liable for:
loss of profit or turnover, loss of sales, loss of business or loss of income; business interruption; loss of expected savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential damages or losses.
For consumers:

• Please note that we offer our Website for domestic and private use only. You agree not to use our Website for commercial or business purposes, and we will not be liable for any loss of profits, loss of business, business interruption or loss of business opportunities.
• If defective digital content we have provided damages a device or digital content of yours and this is caused by our failure to use due care and skill, we will repair the damage or pay compensation.

The above limitations and exclusions of liability of Yarrah also apply to our affiliates, directors, staff, suppliers and agents.

Uploading content to our Website

You are not allowed to post content or material that:

• gives a false or misleading impression of our products and services;
• is, in our opinion, in breach of any applicable law or regulation, harmful, threatening, harassing, unlawful, defamatory, obscene, defamatory, invasive of privacy, hateful or racially, ethnically or otherwise discriminatory;
• is not yours, or in respect of which you have no right to upload, post, e-mail or otherwise transmit it;
• infringes any patent, trademark, trade secret, copyright, privacy right or publicity right, or other proprietary rights of any party;
• advertises products or services that are not our products or services; or
• relates to complaints about our Website or our products; these should be made in accordance with our complaints procedure as described in these Terms and Conditions under

What do I do with a complaint or comment?

You guarantee that your uploaded content complies with these rules. You are liable for and indemnify us for any breach of this warranty. This means you are responsible for any loss or damage we suffer as a result of your breach of this warranty.

Any content you upload to our Website will be considered non-confidential and royalty-free. You retain ownership rights to your content, but you grant us the right to use, store, copy, distribute and make your content available to third parties. The rights you grant us are described under Rights you grant us to use content you upload.

We also have the right to disclose your identity to third parties who claim that content posted or uploaded by you on our Website infringes their intellectual property rights or their right to privacy.

We have the right to remove any contribution you make on our Website if it does not comply with the above rules. If you wish to contact us in relation to content you have uploaded to our Website and which we have removed, please contact info@yarrah.com.

You are responsible for securing and backing up your content.

Rights you grant to us to use content you upload

If you upload or post content to our Website, you grant us the following rights to use that content:

• a worldwide, irrevocable, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, create derivative works from and display that content in connection with the products and services offered by the Website and through various media, including to promote the Website or our services and products;
• a worldwide, irrevocable, non-exclusive, royalty-free, transferable licence for other users, our partners and advertisers to use your content for their purposes or in accordance with the functionality of the Website.

Leaving a product review

After placing an order, you may receive an e-mail asking you to leave a review for the product you ordered. By posting a product review, you agree that we may use this review for communication and marketing purposes. As a thank you for posting the review, you will receive a discount code for 10% discount or a free product on your next order from us by e-mail.

We are not responsible for viruses and you must not spread them

We do not guarantee that our Website is free of bugs or viruses.
You are responsible for the configuration of your computer and other devices, computer programmes and platforms you use to access our Website. You should use your own virus protection software. You must not misuse our Website by intentionally storing or distributing viruses, Trojan horses, worms, time bombs, keyloggers, spyware, adware or other harmful programmes or similar computer code. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a Denial-of-Service attack (DoS attack) or a distributed denial-of-service attack (DDoS attack). We will report such an attack to the relevant authorities and we will cooperate with these authorities by disclosing your identity to them. In the event of such an attack, your right to use our Website will be immediately terminated.

Rules for linking to our Website

You may link to our website, provided you do so in a fair and lawful manner and do not damage our reputation or misuse it.

You must not post a link in a way that suggests any form of affiliation, approval or endorsement on our part where none exists.

You may not link to our Website on a website that does not belong to you.

Our Website may not be integrated into another website.

We reserve the right to withdraw permission to link to our Website without prior notice.

If you wish to link to or use content on our Website other than that described above, please contact us at info@yarrah.com.

Our trademarks are registered

Yarrah Organic Petfood, Yarrah Organic Petfood BV and Yarrah are trademarks of PPB. You are not entitled to use them without our prior permission, unless part of content you use as permitted under

How we use your personal information

The personal information you provide when using our Website is treated and stored in accordance with our privacy statement. Read the privacy statement carefully to see which terms apply to you. In our cookie policy you can read how we use cookies on our Website. Yarrah always observes applicable privacy regulations and legislation.

Breach of these Terms of Use

We determine at our sole discretion whether your use of the Website has resulted in a breach of these Terms of Use. If these Terms of Use are breached, we may take such actions as we deem appropriate, such as immediately, temporarily or permanently withdrawing your right to use the Website or cancelling your account on the Website.

If you do not comply with these Terms of Use, and we do not take immediate action, this does not mean that we waive any right we may have (such as taking action in the future).

General Part

Force majeure

In case of force majeure, PPB shall not be obliged to fulfil its obligations towards you, and/or the obligation shall be suspended for the duration of the force majeure.

Force majeure means any circumstance beyond our control which prevents the fulfilment of all or part of our obligations towards you. Such circumstances include, but are limited to, strikes, fire, operational breakdowns, energy failures, non-delivery or late delivery by suppliers or other third parties engaged and the absence of any permit to be obtained through governmental authorities. Force majeure also includes breakdowns in a (telecommunications) network or connection or communication systems used and/or the unavailability of the Website at any time.

Applicable law and competent court

These General Terms and Conditions, our offers and all agreements between you and PPB and also any disputes arising from them shall be governed exclusively by Dutch law, unless mandatory provisions of other laws apply.

All disputes related to or arising from these Terms and Conditions, our offers and agreements between you and Yarrah shall be submitted exclusively to the competent court in Apeldoorn, unless the law expressly designates another court as being competent.

Miscellaneous

We may assign our rights and obligations under these Terms and Conditions to a third party. We will notify you in writing and ensure that such transfer does not affect your rights under these Terms and Conditions. You may not assign your rights and obligations under these Terms and Conditions unless we have given written consent.

PPB reserves the right to amend or supplement these Terms and Conditions from time to time. Each time you use our Website, please check these Terms and Conditions to make sure you understand the terms that apply at that time. If you have a customer account on our Website, you will be notified of changes via the e-mail address provided to us.

Deviation from the provisions of these General Terms and Conditions is only possible if expressly agreed in writing and in which case the remaining provisions of these terms and conditions remain in full force.

If a competent court declares any provision of these General Terms and Conditions unlawful, void or for any other reason unenforceable, that provision shall be amended and interpreted in such a way as to approximate as closely as possible the purpose of the original provision, to the extent permitted by law; the other provisions of these General Terms and Conditions shall remain in full force and effect.

Only you can enforce these Terms and Conditions, as these Terms and Conditions constitute an agreement between you and us.

Nothing in these Terms and Conditions limits your legal rights as a consumer, insofar as those rights may not be limited by contract.

If you refer to your general terms and conditions, those terms and conditions shall not apply unless expressly agreed to by PPB in writing.

The applicability of the Vienna Sales Convention is expressly excluded.

In addition to these General Terms and Conditions, when expressly indicated, additional terms and conditions may apply to certain services and/or products offered by PPB.

Contact details

PPB is registered at the following address: Putterweg 5, 3851 GA in Ermelo, The Netherlands, under Chamber of Commercenumber 08145768. Its VAT identification number is NL815985216B01. You can reach us at telephone number +31 (0) 341 43 98 50 (available on working days from 09:00 to 17:00) and e-mail address info@yarrah.com.online contact form.

What do I do with a complaint or comment?

If you have any comments or complaints about our Website, products or services, we would like to hear them. You can email us at info@yarrah.com, send a message via our online contact form or send a letter the old-fashioned way to Yarrah Organic Petfood, Putterweg 5, 3851 GA in Ermelo, Netherlands.

Complaints will be answered within three working days of receipt. If a complaint requires a longer processing time, we will notify you with an indication of when you can expect a more detailed answer.

We will make every effort to resolve complaints to your satisfaction. The European Commission also offers an online dispute resolution platform, accessible here: http://ec.europa.eu/consumers/odr/.

These Terms and Conditions are effective from 15-11-2024.