When and how can I return a product?
You have the right to cancel any agreement with Yarrah free of charge within 14 days, without giving reasons (right of withdrawal). Before sending the product back to us, we request that you send an e-mail to email@example.com stating that you wish to return the product. You will then receive confirmation of this return notification. Although you are not obliged to give a reason, we would like to know why you are returning the product, as this helps us to further improve our products and services.
The 14-day reflection period begins as soon as you receive the products in your order. You then have 14 days to return the product to us. Only the direct costs required to return the product(s) are at your expense. You do not have to pay these costs in the following situations: the product contains foreign objects, the product is spoiled, the wrong product has been delivered, serious damage has been caused to the product, or the product is past its expiry date.
Unit 68A, Bordon Enterprise Park
Bordon GU35 0FJ
We kindly request that you treat the product and the packaging with care during the reflection period. The product must only have been unpacked or used to the extent necessary to inspect the nature, the characteristics or the function of the product. The basic principle is that you can use and inspect the product in the same way as you could in a physical store.
The amount paid for the returned product, including postage costs, will be refunded to you as soon as possible. This will be done no later than 14 days following the cancellation of the agreement and via the same method as was used to pay for the product, unless otherwise specified. If a more expensive postage method than the cheapest standard postage is used to return the product, then Yarrah is not obliged to refund the additional costs.
The right of withdrawal does not apply to products that can spoil or pass their expiry date quickly or products that for health or hygiene reasons are not suitable to be returned once the seal has been broken following delivery.
If you make use of your right of withdrawal, then all supplementary agreement are legally terminated.
How do I make a complaint or comment?
We always want to know if you have any comments or complaints about our products or services. You can send us an e-mail to firstname.lastname@example.org or a letter to:
Yarrah Organic Petfood BV
Van Leeuwenhoekstraat 26
3846 CB Harderwijk
We will respond to complaints within three working days. We will notify you if a complaint requires a longer processing time and give you an indication of how long it will take for us to give a comprehensive response. If your complaint has not been resolved within four weeks, then it constitutes a dispute that can only be presented to the competent court in the district in which Yarrah is established.
Dutch law is exclusively applicable to all agreements between you and Yarrah, as well as any disputes.