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Ordering & Payment

How are agreements concluded between consumers and Yarrah?

Yarrah’s website offers organic products for cats and dogs. The placement of an order is an offer to buy one or more products from us. Before an agreement can be concluded, all orders must first by accepted by Yarrah. Therefore, once you have placed an order via the website, you will receive confirmation of your order. The agreement is only made once you receive this order confirmation, and from this point onwards, the General Terms and Conditions apply. If the product you ordered cannot be delivered, then you will be informed of this and your order will not be processed.

The order only includes the products included in the order confirmation. We are not obliged to deliver any products that were ordered but not included in the order confirmation.

The personal details provided during the use of our site will be handled in compliance with our privacy statement . Read through this privacy statement carefully to find out which conditions are applicable to you.

The images of the products on our site display are the truest possible reflection of the products offered. However, it can occur that the products delivered slightly differ from how they are presented on our site. No rights can be derived from this.

Our prices

When you place an order, the price as advertised on the website at the time the order was placed will be maintained. Prices are subject to change, e.g. due to changes in the VAT rate. These price changes do not apply to orders that have already been placed and for which payment has already been made in full.

The prices on our site are inclusive of VAT. If postage costs apply, then this will be stated during the order process clearly and in a timely manner. These costs are listed separately on the order page.

Prices and other product information on our site are subject to possible programming and typing errors. No agreement with Yarrah can be claimed based on such errors.

Compliance with agreements and guarantee

We guarantee that our products comply with the agreement and the specifications stated on the website. In addition, we guarantee that the products will satisfy the reasonable quality and usability requirements in accordance with the applicable legal provisions and/or government regulations applicable on the date on which the agreement was concluded.

Delivery of our products

Orders placed via our site are processed with the greatest possible care. The orders are delivered to the address entered during the ordering process. We strive to process all orders placed before 22:00 on the same day. Orders are delivered by DHL unless otherwise agreed. We do not deliver any orders to PO boxes or pick-up points. Once orders have been placed, you will receive a DHL track & trace code with which you can follow the progress of your package. The risk of damage and/or loss of products is borne by Yarrah up until the moment of delivery at the specified address.

If the delivery is delayed or if an order cannot or can only partially be delivered, then you will be notified of this within 30 days of the date on which you placed the order. In such cases, you have the right to cancel the agreement free of charge. It is also possible for us to resend the products ordered. Following cancellation, Yarrah will immediately refund the money paid.

What payment options does Yarrah offer?

You can pay for online orders via iDeal, PayPal, credit card (MasterCard or Visa), Bancontact/MisterCash, Giropay and Sofortbanking. If there are any errors in the payment details provided/displayed, then these must be immediately reported by phone (+31 (0) 341 43 98 50) or e-mail (info@yarrah.com).

Dutch law is exclusively applicable to all agreements between you and Yarrah, as well as any disputes.