Who are we?
The website https://www.yarrah.com/ (hereinafter referred to as ‘site’) is property of Yarrah Organic Petfood BV, Ch. of Comm. number 08077073. We are registered at the following address: Van Leeuwenhoekstraat 26, 3846 CB, Harderwijk, the Netherlands.
In this privacy statement, the terms ‘we’, ‘our’, or ‘us’ refer to Yarrah Organic Petfood. This privacy statement describes what happens to the data you provide. By sharing your data with us, you automatically grant us permission to use this data in accordance with the provisions stipulated in this privacy statement. From time to time, we may make changes or updates to this privacy statement. The most recent version will be displayed on our site.
What personal details do we gather?
If you visit our site, then we are entitled to gather the following data:
Data provided by you when filling in a form on the site, such as your name, address, e-mail address and telephone number. This data can be requested, for example, during registration for our newsletter, placing a review, participating in a prize draw or when placing an order via the site:
Data relating to your visit to the site, such as data on site usage, location data and other communication data.
Data on the device you are using to visit our website, including your IP address, operating system and type of browser. We use this data for systems administration and to identify trends. This data is not gathered at the individual level:
All correspondence with us by post, e-mail, telephone or other means.
Transaction details from orders placed via the site.
Other personal details entered on our website via your account or via participation in a prize draw.
It is important to us that all data is handled appropriately and with care. For this reason, all personal details that we gather will be handled in confidence and in compliance with the Dutch Personal Data Protection Act.
What do we do with your personal details?
We only store your personal details for as long as is necessary. The data that we gather about you is used in the following manner:
To provide you with the requested information, products and services.
To make adjustments to the website in order to tailor it to your preferences and interests to the greatest extent possible.
For internal usage (e.g. quality control, website performance, systems administration, archiving and evaluating the site) in order to improve our services.
For research purposes when you complete a survey for us.
For the creation of reports that enable us to improve our marketing.
To ensure we can provide you with information about our products and services (with your permission, of course!)
To comply with our obligations stemming from the agreements we conclude with you, as well as for billing and delivery. For example, if you participate in a prize draw, we store your data both for our administration and to enable us to contact you if you win.
General visitor data is collected on our site. This includes data such as your IP address, your username (if applicable), the time of page visits and browser data. We use this data for statistical analysis of visitor and click behaviour on our site. We also use this analysis to improve the function of our site. We try to keep this data anonymous to the greatest degree possible.
With whom do we share your personal details?
We do not share your personal details with third parties unless:
you have granted us permission to do so;
we are legally obliged to share your details or if it is necessary in order to uphold our user conditions or ownership rights;
the third party in question is helping us provide you with our products and services;
it is necessary in connection with the sale of the organisation or its assets.
How do you keep my data safe?
All data that you provide to us is saved on our secure servers. Payments are encrypted with SSL technology. Ensure you keep all personal details that you use to gain access to certain sections of our site confidential and do not provide these details to others. If you suspect that a third party has gained knowledge of your login details, contact us as soon as possible via firstname.lastname@example.org.
Unfortunately, the transfer of data via the internet is never 100% secure. Although we comply with all legal regulations relating to the protection of personal data, we cannot guarantee the security of data that you provide via our site. All transfers of information are at your own risk. As soon as we receive your personal details, we follow strict procedures and safety standards in order to prevent unauthorised access.
Our site contains links to other sites. Clicking on one of these links will take you to a site that will have its own privacy statement. We accept no responsibility or liability for these sites or their privacy statements. You should therefore check these websites’ privacy statements before submitting personal details.
Google uses this data to monitor how our site is used, to share reports on our site with us and to provide information about the effectiveness of our campaigns. Google can provide this information to third parties if it is legally obliged to do so or if third parties process this data on Google’s behalf. We have no influence on this. We have not permitted Google to use our analytics data for other Google services.
What are cookies?
A cookie is a way to recognise a website user based on a file stored on the device used (desktop computer, laptop, tablet, smartphone etc.) Cookies also ensure that you remain logged in while using the site.
To enable the site to function efficiently, e.g. to enable you to log in to your personal Yarrah account or make use of the shopping basket.
For analysis of website use, e.g. how many visitors access our site and how they use our site. This enables us to examine which sections of our site are important to users and which require improvement.
To recognise returning visitors to our site so we can personalise the content of our site to suit them as much as possible.
To monitor your presence on our site, which pages you visited and which links you clicked. We use this information to tailor the site to suit your interests to the greatest extent possible.
How do I manage/delete cookies?
Cookies and social media
On our site, you can find buttons that enable you to share content from our website with others via social media such as Facebook, Twitter and Instagram. These pages may place cookies on your computer if you are logged in to them. We have no control over the application of these cookies. For such matters, you must consult the information provided by the party concerned.
Insight, correction and the right to object
If we possess any personal data pertaining to you, then you can submit a written request to gain insight into this data. If this data contains errors, then you can submit a written request to amend or delete the data. If you no longer wish to be approached by Yarrah with information about our products and services, then you can inform us of this via the following address:
Yarrah Organic Petfood BV
Van Leeuwenhoekstraat 26
3846 CB Harderwijk